Terms and Conditions

Revised and updated text dated May 18, 2023.

This document contains the general terms and conditions of sale and the contract that binds on one hand to ISABELLA MAIA DE ALCÁNTARA (Hereinafter NAILS COUTURE) as owner of the website: nailscouturebeauty.com and trademark Nails Couture Beauty from another to you as a consumer and user of such website. These terms and conditions set out the rights and obligations of all users and, nailscouturebeauty.com, in relation to the products/services we offer through this website. Please read these terms and conditions and our privacy policy carefully. Privacy Policy before clicking on the "place order" button. By using this website or placing an order through it, you agree to be bound by these terms and conditions and our Privacy Policy, so if you do not agree with them, you should not place an order. These conditions may be modified, so you should read them before placing each order. If you have any questions regarding the conditions of purchase or privacy policy you can consult the information contained on our website or contact us through our contact form.

Use of the NAILS COUTURE website: nailscouturebeauty.com

These terms and conditions together with the Legal Notice and our Privacy Policy are the only terms and conditions applicable to the use of this website and supersede all other terms and conditions, except with the express prior written consent of the owner of the website; ISABELLA MAIA DE ALCÁNTARAThese terms and conditions are important to both you and us as they are designed to create a legally binding agreement between us protecting your rights as a consumer and our rights as a seller. You declare that, by placing your order, you have read and accept these terms and conditions without reservation.

You hereby agree that:

• You have reached the legal age of majority in your country, in the particular case of Spain. you confirm that you are 18 years of age or older.
• You may only use the website for legally valid inquiries or orders.
• You may not place any speculative, false or fraudulent order. If we have reasonable grounds to believe that such an order has been placed we shall be entitled to cancel it and inform the relevant authorities.
• You also agree to provide us with true and correct email address, mailing address and/or other contact information and agree that we may use this information to contact you if necessary (see our Privacy Policy).
• If you do not provide us with all the information we need, we will not be able to process your order. When you place an order through this website, you warrant to us that you are at least 18 years of age and that you have the legal capacity to enter into binding contracts.

Service availability

The articles and services offered through this website will be available in Spain, with the express exception of the Canary Islands and the autonomous cities of Ceuta and Melilla.

Formalization of the purchase-sale contract

In accordance with the requirements of Article 27 of Law 34/2002 of Services of the Information Society and Electronic Commerce, it is hereby stated that currently the contracting procedure can only be carried out in Spanish. If it could be carried out in another language will be indicated before starting the recruitment procedure, Isabella Maia de Alcántara not keep a copy of these conditions linked to each purchase, so we recommend that the user keeps a copy of them in each purchase.

The web does not have technical means to identify and correct errors in the introduction of the data by the user, except that it detects if any field is pending to be filled in.

The steps you must follow to contract are as follows:

You can access the catalog of products and services offered on the web, through its different sections or through the home page. If you are interested in any product or service, you can click on it, accessing the description of the product or service and its characteristics. If you wish to purchase the product or service, you must click on the "Add to cart" button, as long as the product or service is available. The items will be added to the cart that you can consult, always and at all times, at the top of the web, on the right side, opening a window in which you can see the breakdown of the products you want to purchase, as well as the amount corresponding to the shipping costs if any. If you are satisfied, you can add more products (following the same procedure) or finalize the order.

At that time, you will be able to apply the promotional code (if you have one) that you may have obtained either through promotional or loyalty campaigns that NAILS COUTURE BEAUTY has launched on social networks or affiliation, or as a result of an exchange or return and get a discount.

To place the order, you must fill in the data requested, all of which are essential to carry out the contract (name, surname, nif/cif, telephone, email and postal address), and you as the user is solely responsible for the veracity, accuracy and correctness of the same.

If you detect any error in the data you have entered in the form, you can and should proceed to its correction through the contact form, e-mail: info@nailscouturebeauty.com or by telephone: 915 341 708

NAILS COUTURE reserves the right to verify the data provided by the customer and to take any measures it deems appropriate to ensure compliance with these conditions.

You must also select the payment method and proceed with the payment. After this, you will receive an email acknowledging receipt of your order and confirming it.

The binding contract is concluded when you receive the order confirmation from us.

Product availability

Please note that, exceptionally, we are under no obligation to deliver the order to you if our suppliers do not deliver the stock correctly or on time, even if we have acted in accordance with our usual ordering practice. In order for us to be able to apply such an exception and thus not assume any liability, we cannot be responsible for the unavailability of the products and we must have notified you of the situation without undue delay. In addition, we cannot have assumed a purchase risk in connection with the ordered product.

Therefore, all product orders are subject to availability and, in this regard, if there are difficulties in supply, or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value that you can order if you deem it appropriate. If you do not wish to order such substitute products, we will refund any amount you may have paid.

Under no circumstances do we assume the risk of having to purchase the ordered product elsewhere (purchase risk). This also applies to orders for generic goods (in which only the type and characteristics of the goods are described). We are only obliged to deliver from our available stock and from the stock ordered from our suppliers.

Product characteristics

All products offered through the nailscouturebeauty.com website include a list of their features and prices. The information about the features and prices of the products is located in each of the URLs where the product is offered. However, if you have any questions about them, you can contact our Customer Service by sending an email to the following address: info@nailscouturebeauty.com.

Consumer goods warranty

NAILS COUTURE shall deliver to the user products that are in conformity with the contract, i.e. conform to the description made and possess the qualities of the product that have been presented to the user and shall be liable to the user for any lack of conformity that exists from the time of delivery of the product.

In accordance with the provisions of Article 123 of Royal Legislative Decree 1/2007 of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users, Isabella Maia de Alcántara shall be liable for any lack of conformity of the products that are manifested within two years of delivery.

In case of non-conformity, the user must inform Isabella Maia de Alcantara through the contact form or e-mail: info@nailscouturebeauty.comThe customer shall inform us, within two months from the date he/she became aware of it, indicating his/her data, the reference number of the order and the anomaly or defect detected.

Failure to comply with this deadline does not imply the loss of the warranty, but the user will be liable for any damages caused by the delay in communication.

In case of defective product, NAILS COUTURE will proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, which will be free of charge for the consumer and user.

As a customer, you are considered a consumer in accordance with Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, "TRLGDCU").

Consequently, you have the right to withdraw from the contract without having to justify your decision during the fourteen (14) calendar days from receipt of the purchased good or from the conclusion of the contract if it is a provision of services.

You must express your intention to cancel within the indicated period and proceed to return the product, and the price paid will be refunded.

In case of problems with products or services purchased on this website you can file a complaint through the European Union dispute resolution platform. here. Isabella Maia de Alcantara reserves the right to refuse to accept the claim submitted through the platform.

Product pricing and payment

The price of the products will be the one that appears at any given time on our website. The prices on the website do not include VAT and shipping costs, which will be added to the total amount due according to the costs that you can check on the page "Delivery Service". Prices may change at any time, but (except as stated above) any changes will not affect confirmed orders. Once you have made your purchases, all the items you wish to buy will have been added to your basket and the next step will be to process the order and make the payment.

The price of the purchase made, plus the shipping costs that, if applicable, will be paid by any of the forms of payment accepted by the website. Until full payment of the purchase price is made, the product will remain our property.

The content nailscouturebeauty.com is constantly updated, being the main objective of ISABELLA MAIA DE ALCÁNTARA and its trademark NAILS COUTURE BEAUTY. to provide accurate, complete and typographical error-free information on the characteristics and prices of the products displayed. If on any occasion there is an error in the information provided, we will proceed immediately to correct it.

If there is a typographical error in any of the features or prices and in the event that you have made the purchase of such product, you will be informed immediately of this error and the actual price of the product, being in your right to terminate the purchase contract if you wish.

NAILS COUTURE reserves the right to modify, without prior notice, the prices, products and promotions contained on the website. If the price has changed after you have made a purchase, the applicable price is the one indicated on nailscouturebeauty.com at the time of validating the purchase.

Terms and conditions of shipment

Nails Couture Beauty only ships to: Spain and the countries of the European Single Market.

The purchase is subject to the payment of shipping costs, at the buyer's expense. Shipping costs will depend on the destination, weight and total amount of the order, the costs will be detailed throughout the purchase process and you can check how much are the shipping costs before finalizing the purchase.

Isabella Maia de Alcántara will not be responsible for delays in the delivery of orders due to causes not attributable to it, as well as fortuitous cases or force majeure.

Delivery will be made by the transport company selected by the user during the purchase process.

Depending on their size, weight and destination, packages can currently be shipped through the following transportation agencies: Correos, Correos Express, Zeleris, GLS, Seur DPD and Nacex.

Delivery times

Delivery through Correos, Correos Express, Zeleris, GLS, Seur DPD or Nacex, will be made between 24 and 72 hours after payment confirmation, for products with availability and without customization, in Spain (peninsula). For the rest of the places or for products without availability, customized or under order, you can consult our page "Delivery Service" or request information through the contact form. Due to unforeseen circumstances there may be delays in delivery. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note that we do not deliver on Saturdays, Sundays or holidays. For the purposes of these conditions, it shall be understood that "delivery" has occurred or that the product/s have been "delivered" at the time of signing the receipt of the same at the agreed delivery address.

During sales season, special promotions, Black Friday and high product turnover dates such as Christmas, delivery dates may be delayed between 48 and 72 hours depending on product availability.

Delivery incidents

Please note any anomaly of the product on the delivery note at the time of delivery. If it has not been possible to record the fact on the delivery note, please contact us by e-mail the same day of delivery, or in any case, within 24 hours of delivery.

Please note the following transport regulations: The delivery note is proof of the condition of the goods. The consignee is obliged to state upon delivery if the shipment is damaged and if the shipment is complete. Claims will not be accepted if it does not appear on the delivery note or if the claim is made after 24 hours after delivery. You must not sign a delivery note before receipt of the goods. If the delivery person says otherwise, do not receive the goods or make a note of this fact on the delivery note.

In case of replacement of a defective product: NAILS COUTURE undertakes to deliver another product in perfect condition and to pick up the defective one. In the event that this exchange cannot be made, you will be refunded the full amount of any advance payment.

From Monday to Friday from 11:00 am to 9:00 pm and on Saturday from 10:00 am to 3:00 pm, we will attend to all complaints and queries received about the delivery of your order at the e-mail address: info@nailscouturebeauty.com and through the messages left in the form provided in your order.

Telephone complaints will only be handled from Monday to Friday from 11:00 am to 3:00 pm.

Transfer of risk and ownership

The risks of the Products shall be borne by you from the time of delivery. You will acquire ownership of the Products when we receive full payment of all amounts due in connection therewith, including shipping costs, or at the time of delivery, whichever is later.

Methods of payment

The forms of payment accepted by nailscouturebeauty.com are:

1. PAYPAL: You can pay on our website with your PayPal account or by credit or debit card using the secure PayPal gateway without having a PayPal account. To do so, you can use the "PayPal Checkout" or "Express Checkout" button from the product page, your shopping cart or during the checkout process. After confirming your order you will be taken to the PayPal website using their secure payment platform. Once the payment process is complete, you will be redirected back to tasteole.shop. Please note that all purchases processed through PayPal will incur a surcharge of 3,4% + 0,35€.
2. AMAZON PAYMENTS: You will be able to pay from our website using the payment and address information from your Amazon account. Just click on the "Pay with Amazon" button from your shopping cart or when confirming your order at checkout.
3. CREDIT/DEBIT CARD: After confirming the order and selecting this payment method, you will be able to pay through BBVA's secure payment gateway without leaving the website.
4. DIRECT BANK TRANSFER: You will be able to pay easily and securely with your usual online banking details, without credit card, wallet or virtual accounts using SOFORT's secure payment gateway technology and without the need to register with SOFORT. The transaction will be confirmed in real time and we will process your order immediately.
5. ORDINARY BANK TRANSFER: The processing of your order will take longer if you select this payment method, since we need to confirm the payment. Once you have selected bank transfer as your payment method, you will be shown a summary of your order and by clicking on the "confirm my order" button, the information needed to make the transfer will appear on the next page.

Please note that orders placed by bank transfer will be shipped as soon as we receive payment of the full purchase price, as well as any shipping costs. Therefore, we kindly ask you to make a bank transfer for the purchase price plus shipping costs, if any, immediately after receiving the order confirmation, and in any case, within 7 days.

Credit card information

NAILS COUTURE at no time accesses or records the data relating to your credit card, as these are managed and entered directly through the virtual payment gateway of each payment method that we make available to you, which meet all the security conditions required by Spanish regulations.

Return / exchange policy

If you are not satisfied with your order you have a withdrawal period of 14 calendar days from the day you receive the products, as required by law. To return the products during this period we only ask you to notify us in writing using the following RETURN or WITHDRAWAL FORM, as appropriate, or by sending an email to the address: info@nailscouturebeauty.com indicating the data necessary to locate your purchase or using the means available for this purpose on our website. For our part, as soon as we receive your email, we will inform you, via email, the receipt of the same.

In order to comply with the deadline for returns, the communication regarding the return of the purchase must be sent before the expiration of the corresponding deadline.

In the event that the return is for reasons attributable to Isabella Maia de Alcántara (defective product or not matching the reference purchased) Isabella Maia de Alcántara who will be responsible for collecting the products and / or change them for the correct taking charge of the costs associated with this return and / or change.

In the event that the return is for reasons not attributable to Isabella Maia de Alcántara as changes in color or other characteristics, which are due to a change of opinion or error on your part when making the purchase must be you who is responsible for returning or delivering the products directly to us in perfect condition without undue delay and, in any case, no later than within 14 calendar days after receipt of the products. You must also be the one who assumes the direct cost of returning the products.

Isabella Maia de Alcantara will proceed to make the refund within 14 calendar days from the date on which we are informed of the decision to return the purchase and will do so using the same means of payment used by the customer for the initial transaction. Isabella Maia de Alcantara reserves the right to withhold the refund until the products have been received.

You can consult our complete Return and Revocation Policy here.

IMPORTANT: In the case of a customized or custom-made product (ordered exclusively for you and under your responsibility), it cannot be returned, unless, of course, we have made a mistake in the preparation of your order or the product has a defect.

Consequences of withdrawal

In case of withdrawal on your part, we will reimburse the payments you have made, including shipping costs in the event that the return is for reasons attributable to NAILS COUTURE (defective product or not matching the reference purchased), with the exception of the additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method offered by us, without undue delay and, in any case, within 14 days from the date on which we were informed of your decision to withdraw from this contract.

In the event that the return is for reasons not attributable to NAILS COUTURE as changes in color or other characteristics, which are due to a change of opinion or error on your part when making the purchase you must be the one who is responsible for returning or delivering the products directly to us in perfect condition without undue delay and, in any case, no later than within 14 calendar days after receipt of the products. In these cases NAILS COUTURE will refund all payments received, except shipping costs. Also, you will have to bear the direct cost of returning the products.

The refund will be made using the same payment method you used for the initial transaction, unless expressly agreed otherwise. We will not charge you any fees as a result of the refund. We may withhold the refund until we have received the products, or until you have provided proof of return of the products, whichever condition is met first.

The products must be returned or delivered at the latest within 14 days from the date on which you inform us of your decision to withdraw from the contract.

NAILS COUTURE will proceed to make the refund within 14 calendar days from the date on which we are informed of the decision to return the purchase and will do so using the same means of payment used by the customer for the initial transaction. Isabella Maia de Alcantara reserves the right to withhold the refund until the products have been received.

Exceptions to the right of withdrawal

Some products and services are excluded from the legally provided right of withdrawal, unless otherwise agreed.

According to Article 102 of the Revised Text of the General Law for the Defense of Consumers and Users, hereinafter TRLGDCU, the exceptions to the right of withdrawal are the following:

• Contracts for the supply of goods whose price is subject to fluctuations of market coefficients that the entrepreneur cannot control.
• Contracts for the supply of products made to the specifications of the consumer and user or clearly personalized, or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly.
• Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer and user, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
• Contracts for the supply of daily newspapers, periodicals and magazines.
• Contracts for the provision of services, the performance of which has begun, with the agreement of the consumer and user, before the end of the seven working day period.
• Contracts for betting and lottery services.

IMPORTANT: If the product is customized or made to order, it cannot be returned, unless, of course, we have made a mistake in the preparation of your order or the product has a defect.

In the event of contracting services, their execution will begin at the same moment of confirming the payment of the same, giving your express consent to do so when making the payment, thus waiving any right of withdrawal.

Any virtual product, offered under a download system and/or supplied electronically of any kind, as well as any software product, is excluded from the right of withdrawal.

Liability and disclaimer of liability

Our liability in connection with any product or service purchased on our website shall be strictly limited to the purchase price of such product. Nothing in these General Terms and Conditions of Sale excludes or limits our liability in any way.

Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and except as otherwise provided in these conditions, we will not accept any liability for consequential damages arising as a secondary effect of the principal loss or damage, arising in any way, whether caused by tort (including negligence), even if foreseeable, including but not limited to the following:

• Loss of income or sales.
• Loss of business.
• Loss of profits or loss of contracts.
• Loss of expected savings.
• Loss of data.
• Loss of management time or office hours.
• Strikes, lockouts or other industrial action.
• Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private.
• Inability to use public or private telecommunications systems.
• Acts, decrees, legislation, regulations or restrictions of other governments.
• Strike, failure or accidents of maritime or river transport, postal or any other type of transport.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted or obtained through this website unless otherwise expressly stated on this website. All product descriptions, information and materials on this website are provided "as is" and without warranties expressed, implied or otherwise. To the fullest extent permitted by law, we exclude all warranties, except those warranties which cannot be lawfully excluded in relation to consumers. The provisions of this clause shall not affect your statutory rights as a consumer or your right to withdraw from the Contract.

Intellectual Property

You acknowledge and agree that all copyright, trademark and other intellectual property rights in any material or content provided as part of the website shall remain at all times vested in us or our licensors. You may use such material only as expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to copy your order information or Contact details.

Written communications

Applicable law requires that some of the information or communications we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with legal requirements to be in writing. This condition will not affect your statutory rights.

Notifications

The notifications you send us should preferably be sent through our contact form. Unless otherwise stipulated, we may send communications either by email or to the postal address provided by you when placing an order. Notifications will be deemed to have been received and properly made as soon as they are posted on our website, 24 hours after an email is sent, or three days after the postmark date of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it was properly addressed, properly stamped and duly delivered at the post office or in a mailbox and, in the case of an e-mail, that it was sent to the e-mail address specified by the recipient.

Events beyond our control

We shall not be liable for any failure or delay in the performance of any of our obligations under a contract which is caused by events beyond our reasonable control ("Force Majeure Event"). Force Majeure Causes shall include any act, event, default, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:

1. Acts, legislation, decrees, regulations or restrictions of any government or public authority.
2. Strike, failure or accidents of maritime or river transport, postal or any other type of transport.
3. Strikes, lockouts or other industrial action.
4. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or undeclared) or threat or preparation for war.
5. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or any other natural disaster.
6. Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private.
7. Inability to use public or private telecommunications systems.

Our performance obligation under any Contract shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform our obligation for the duration of such period. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution whereby we can perform our obligations under the Contract despite the Force Majeure Event.

Disclaimer

If, during the term of a contract, we fail to insist upon strict performance of any of our obligations under the contract or these terms, or if we fail to exercise any of the rights or remedies that we are entitled to exercise or pursue under the contract or these terms, such failure shall not constitute a waiver of such rights or remedies or relieve you from compliance with such obligations. Any waiver by us to require performance shall not constitute a waiver by us to require subsequent performance. No waiver by us of any of these terms and conditions shall be effective unless expressly stated to be a waiver and communicated to you in writing in accordance with the notice section above.

Nullity and ineffectiveness of clauses

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness shall only affect such provision, and these General Conditions shall survive in all other respects, and such provision shall be deemed not to be included.

Our right to modify these conditions

We have the right to revise and modify these terms and conditions at any time. you will be bound by the policies and conditions in effect at the time you place each order, unless we are required by law or governmental agency decision to make changes to such policies, conditions or to our Privacy PolicyIn this case, any changes will also affect orders you have previously placed.

Comments and suggestions

We welcome your comments and suggestions. Please send us such comments and suggestions through our contact form.

Applicable Law and Jurisdiction

These General Terms and Conditions of Sale are governed by Spanish Law. For any litigious matter or that concerns the NAILS COUTURE BEAUTY Website, property of "Isabella Maia de Alcántara", Spanish law shall apply. The parties submit, at its option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, in case of disputes relating to online contracting and advertising, data protection and protection of minors, the user may use the online dispute resolution platform ODR of the European Commission and file, if necessary, a complaint through the following link:

You can find more information about the platform for the resolution of online shopping disputes on the website of the European Consumer Center in Spain:

Access to the NAILS COUTURE BEAUTY website through the TLD www.nailscouturebeauty.com and/or nailscouturebeauty.com implies acceptance of all of the above conditions. For any questions regarding these Terms and Conditions, you can contact us by sending an e-mail to the following address: info@nailscouturebeauty.com.

Revised and updated text dated May 18, 2023.